Subscribe to our Status Page for updates on our services, infrastructure and data quality
Subscribe to our Status Page
We understand that a reliable data-feed with maximum uptime is critical to our customers. To monitor our data pipelines, we run numerous automated bots across all of our data production systems to ensure continuous production and alerting when unexpected delays/issues arise.
When issues are detected, we alert our clients immediately through our Status Page and work to resolve the issue as expediently as possible. We provide updates as they are available, and notify clients as soon as we’ve implemented a resolution. We highly recommend that our customers subscribe to our Status Page for the operational statuses of anything that impacts the usage of our products:
API: REST and Websocket API covering all products.
Website: Covers the Coin Metrics website including main page and analytics.coinmetrics.io.
Data Ingestion: Infrastructure used to ingest data such as blockchain nodes and exchange scrapers.
Data Processing: Infrastructure used to store, structure, process, aggregate and calculate data to derive product metrics.
Reference Rates: Data quality issues regarding the CM Hourly Reference Rates and CM Real-Time Reference Rates.
To subscribe to our Status Page, please go here. We push our updates through a variety of channels that you can manage to your preference:
If you’re a member of our Pro Community Slack workspace, you can also join our public channel #status for these updates. If you’re a Pro member and would like to join, please reach out to [email protected].
Navigating the Status Page
Our Status Page displays any ongoing and recently resolved incidents under the subcategories listed above. If there are no issues, there is a check-mark in the “Operational” column.
However, if there is an ongoing or recently resolved issue, there won’t be a check mark. Ongoing issues are written in red text and recently resolved issues are written in black text.
You can click into each issue for additional information on the time it was reported, the affected products and all historical updates to that particular issue. At the bottom of the Status Page, you can also see a stream of our incident resolution history.
If you have any questions about our Status Page, please feel free to reach out through our Support Center.